NEWMAINS JEWELRY

Policies.

    ABOUT US

    We've been established in Buenos Aires, Argentina since 1993, specializing in fine jewelry and major Swiss watches brands. We offer 100% original and high-quality products, backed by our Money Back Guarantee. We’re focused on exceeding our customer’s expectations, by providing the most professional, reliable and personalized service.


    SHIPPING INFORMATION

    We offer free shipping and insurance on all orders.  We carefully pack all shipments so that they reach any worldwide destination safely. You can also ask for free gift wrapping of your order.
    Note that the buyer is responsible for determining whether you need to pay taxes or any kind of import fees.  Newmains Jewelry will not be held accountable for any delays or collection of import taxes that may take place outside of Argentina.
    Domestic: Products are delivered by Correo Argentino, which provides insurance and a tracking method.
    International: Products are delivered by EMS (Express Mail Service). Customers can track the delivery online depending on the country. In the US, products can be tracked in the USPS official website. Since this kind of service requires the receiver’s signature upon delivery, products can only be sent to a mailing address and not to a PO Box.
    Tracking: Once the product has been shipped, you'll receive an e-mail with the corresponding tracking number. You can use this number to track your product online. On our website homepage, there is a link for this purpose.
    We'll ship the same day for all orders whose payments have been made before 12 am (GMT -03:00) on business days.  We will not be held responsible in the case of national holidays, strikes, unexpected closures of banks or post offices, or for any other reason beyond our control.  In such cases, products will be shipped the following business day.


    CUSTOMERS SATISFACTION

    Our primary interest is ensuring that our clients are always satisfied.  Our eBay feedback from hundreds of customers speaks for itself.  We offer a Money Back Guarantee if an item does not match the pictures or description on our website.  We welcome your feedback and suggestions, which help us improve our service.


    PAYMENT

    We accept the following payment methods:
    PayPal: we accept payments by PayPal, the world leading company for online payments. If you are not already registered, you may do so through our checkout system. This is the safest and most reliable payment method for buyers all over the world.
    Credit cards: we accept all the main credit cards through PayPal.
    Bank transfer: only available for Argentina residents.
    Other payment methods: Western Union and Money Gram.


    RETURN POLICIES

    We accept returns up to 7 (seven) days after delivery -- only if the product does not match the pictures or description on our website. All pictures have been taken by our specialized staff.  We use state-of-the-art equipment to provide detailed measurement and weight descriptions. Nevertheless, if there is any difference between the information on the website and the product delivered, we accept returns up to 7 (seven) days after delivery.
    Goods that have been modified (e.g. resized), damaged, or otherwise altered after delivery will not be accepted for return. Returns that are not in keeping with these requirements will not be accepted.
    The total amount paid by the buyer will be reimbursed, minus shipping costs.
    Return shipping and insurance must be paid by the buyer.
    If the buyer had ordered any change on the product (e.g. resizing of a ring), the cost of that service will not be reimbursed. 
    Domestic clients: returns should be sent by Correo Argentino (paying for the corresponding insurance) or hand-delivered to our store.
    International clients: returns should be sent by EMS of your country's postal service.


    SERVICES

    Valuation and purchase of fine jewelry and watches.
    Design and restyling of fine jewelry: platinum, gold and silver.
    Ring resizing.
    Cleaning, inspection and repairs of designer-label watches.


    PRIVACY

    Newmains Jewelry will only use client information (i.e. name, e-mail, address or phone number) for the purchase process -- or if a client wishes to receive our newsletter.  Credit or debit card information is not required on our website. We use PayPal as the payment method for credit and debit cards. You can contact us through our contact form or through Google online chat during business hours.



    NEWMAINS